Shipping policy
1. Shipping Rates and Delivery
Shipping costs are calculated at checkout based on the delivery address and the size/weight of your order. For orders within Portugal, shipping is free! For international orders, rates will be displayed before finalizing your purchase.
2. Processing Time
Orders are processed and shipped within 1-3 business days after payment has been received. We make every effort to ship as quickly as possible, but please note that processing times may vary during busy periods.
3. Shipping Methods
We use reliable shipping carriers to deliver your orders, including CTT, DPD, DHL, or FedEx. Delivery times will vary depending on your location, but here are estimated shipping times:
- Portugal: 1-3 business days
- EU: 3-7 business days
- Rest of the World: 7-14 business days
4. Order Tracking
Once your order has been shipped, you will receive a tracking number by email so you can monitor your package’s journey.
5. Shipping Issues
While we do our best to ensure that all orders are delivered on time, we are not responsible for any delays caused by third-party carriers, customs, or local postal services. If you experience issues with delivery, please contact us, and we’ll do our best to assist you.
6. Packaging
We care about the environment and use reused materials to package your orders. We encourage you to recycle or reuse the packaging when possible.
7. Customs and Import Duties (International Orders)
Please note that international orders may be subject to customs duties, taxes, or fees upon arrival in your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more details before placing an order.
8. Lost or Damaged Items
If your item is lost or damaged during shipping, please contact us within 7 days of delivery at info@secondhandparadise.com. We will work with you to resolve the issue as quickly as possible.